New York Hotel’s Policy Against Negative Online Reviews Backfires
Travel Law Quarterly
Whitney Gibson, the leader of the firm’s internet defamation group, and Jordan Cohen, an associate in the internet defamation group, co-authored an article for Travel Law Quarterly titled “New York Hotel’s Policy Against Negative Online Reviews Backfires.”
The article highlighted the backlash that a New York “boutique hotel” faced when its policy fining guests for negative online reviews became public and the lessons that hospitality industry leaders can learn from the incident.
To download a PDF of the article, click here. To learn more about Travel Law Quarterly, visit travellawquarterly.co.uk/.